Troubleshooting

No sound from the Dialer
If you notice that there is no sound first make sure the headset is plugged in and the computer finds them as a default device. To do that click on the ...
Mon, 3 Sep, 2018 at 10:46 AM
I am not able to select the header when uploading list- stuck on step 2
If you are uploading list with leads and it stuck on second step Convert the file to CSV-coma delimited and try uploading it again this will allow you to s...
Mon, 17 Sep, 2018 at 1:35 PM
My dialer is not loading , Unreachable page
Please, if you see that you cannot reach the main page of your server (PBX or Dialer) The main problem probably is that you IP address is changed and th...
Mon, 17 Sep, 2018 at 1:40 PM
I have a lot of dropped calls
First lets define dropped calls, these are the calls which were picked up from your leads, but there was no available agent to take them. The best solut...
Tue, 9 Oct, 2018 at 9:36 AM
Microphone not working
Here is the best way to proceed if you're having issues with the Auto Dialer detecting you microphone, step by step. 1. First off, log out of the Dial...
Tue, 9 Oct, 2018 at 2:46 PM