How To

How to Spy, Whisper and Barge in Dialer
There is a two ways you can go with for this. First one is to simply to click on the icon (make sure your browser cache is cleared up). You will also need t...
Mon, 3 Sep, 2018 at 10:45 AM
Lead lists- file format, information and preferred language
.There a few things you need to consider before uploading a list in the dialer. If there are special characters like “ % | ] + * ….” There maybe issues with...
Mon, 3 Sep, 2018 at 10:45 AM
How to Reset Lists?
If you are out of leads you have couple of options: 1.You can Upload new list with leads in your campaign. 2. You can reset your lists and they wi...
Mon, 27 Aug, 2018 at 11:44 AM
How to Reach Deskforce Support
You can reach our Support via email, chat or over the phone Our lines: +972 722 463 700 +44 203 695 3434 +359 249 161 30 Email: support@de...
Mon, 3 Sep, 2018 at 10:46 AM
Allow IP for the Dialer
To allow an IP for the system you have to log in with the admin account. Go to the setting. Clock on the Firewall button. Then click on "ADD", add...
Mon, 17 Sep, 2018 at 2:16 PM
How to listen/download speacifi recording in the Dialer
Login to the Dialer with a user that has the necessary privileges, not every user has access to the recordings. Then select BI tools > Recordings, th...
Mon, 24 Sep, 2018 at 9:18 AM
How to create users in Dialer
Login to the Dialer, select Users , then create user. Put a User ID and a password (the password must contain at least one capital letter and 3 digits) ...
Mon, 24 Sep, 2018 at 12:31 PM
How to set up Dial level
Dial level is a certain number of calls per agent made at once in order to efficiently dial through leads. Dial level is set up by campaign and you can incr...
Tue, 9 Oct, 2018 at 9:28 AM
How to set up an a campaign with adaptive/predictive dial level
Go to a certain campaign (View campaign). Click on the campaign you want to configure and that will access the edit campaign menu. From there change the Dia...
Tue, 9 Oct, 2018 at 9:34 AM
How to change the call time of the campaign
Log in to your manager portal and go to “Campaign” – “View Campaigns” and choose the campaign you want to change the time. Please see below the section: ...
Tue, 9 Oct, 2018 at 11:46 AM